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What SHOULD Happen When You Call Customer Support

People don’t care how much you know until they know how much you care” — Theodore Roosevelt

This quote from our nation’s 26th President holds true to this day.  Unfortunately, in a world of automated phone systems and large call centers, getting the feeling that someone cares about you is not what usually happens when you call customer support.

So, that begs the question:  What SHOULD happen when you call customer support?

To truly provide the best experience for a customer, a good customer support representative needs to immerse themselves in the situation at hand.  They should take the time to listen, identify the need, and then ensure that any concern is addressed and resolved in a timely and accurate manner.  This requires live operators and extensive training – both of which are extremely rare among businesses in the credit card processing industry.  However, IBC Merchant Services believes live operators and extensive training are the only options for a successful customer support operation.

This is what happens when you call customer support at IBC Merchant Services:


Your phone call will always be answered by a live person

When you call our main telephone number, the first voice you hear will be from a member of the IBC Merchant Services Customer Support Team.  You will not have to press *, or #, or work your way through an automated phone system.  The average amount of time it will take for you to hear a live voice at IBC Merchant Services is 7 seconds.  With many companies, it can be 30 minutes or more.  Our “live human being” approach ensures that any concerns needing to be addressed are immediately routed to our team of dedicated Support Representatives.  It also ensures that problems are solved quickly and accurately.


Friendly representatives will treat you like a person, not a number

You deserve to speak with a trained customer service representative.  You won’t find any script reading here; just pure conversation.  The interactions you will have with our support team are friendly, accurate, and in some cases simply fun.  Through these approaches, we build a rapport with our customers that other credit card processors simply cannot match.


Prompt resolution time

When you need assistance with an issue, the general expectation is to have a remedy as soon as possible.  IBC Merchant Services Customer Support strives to exceed your expectations.  Our knowledgeable staff consists of individuals who have been involved in all facets of the credit card processing industry, including technical support for credit card terminals.  You can be assured that your questions and troubles will be handled quickly and correctly!


IBC Merchant Services can help

A solid support team is a strong indicator of how a business or organization operates.  The dedicated Customer Support Team at IBC Merchant Services prides itself in being the first point of contact for all of our customers, partners, and employees; and will go above and beyond in providing the highest level of customer service and technical support possible.

If a strong customer support team is missing from your credit card processor, please call IBC Merchant Services at (800) 367-1571.  Let’s talk about moving your credit card processing to IBC Merchant Services and getting a strong customer support team on your side.